How we work
How we work: agree clearly, do the work, leave a system that keeps going
The consultant does what we agreed, the back-office system locks the way of working in, and the numbers prove the result.
How it works
Four steps to start
Free call
30 minutes: we listen, then tell you plainly where to start
Plan
Agree on scope and fees before any work starts
Execute
Opening, paperwork, marketing and sales closing
Hand over
Your team keeps running the back-office system
90-day setup plan for clinics already open
When the clinic is already open and you want to change how the whole team works, we use this 90-day plan. New-clinic setup, paperwork, marketing and sales closing are agreed job by job following the steps above.
| When | The consultant does | System switched on | The clinic gets |
|---|---|---|---|
| Week 0 | Talk with the owner, agree the ground rules (confidential, neutral, the owner listens to the results) and build the shop profile. | Create the shop from a template, connect LINE OA | Shared goals agreed |
| Weeks 1–2 | Move bookings from the notebook and chats into the system; 30-minute front-desk training. | Booking and LINE reminders, baseline collection | The front desk stops phoning people (quick win) |
| Weeks 2–4 | Audit: survey, interviews, on-site observation, scored across 7 areas. | Anonymous survey and problem reports | The owner sees the real shop for the first time |
| Week 4 | One-to-one results with the owner, choose 2–3 issues, then brief the team. | Audit report | The 90-day plan |
| Weeks 5–8 | Write shift duties, checklists and manuals with the team; pick a neutral lead. | Shifts, checklists, manuals, post-service follow-ups | The owner stops phoning to check on the shop |
| Weeks 8–10 | Guide the queue and commission conversation to agreement; try the rules in the simulator in front of the team. | Queue, commissions, close of day | The queue and money arguments stop |
| Weeks 10–12 | Train the in-shop system owner, repeat the audit, compare before and after. | Reports and KPIs, approvals through leads | A shop that runs itself, with numbers to prove it |
| After 90 days | Monthly follow-up (if purchased) | Monthly system plan continues | The system stays in use |
Week 0
- The consultant does
- Talk with the owner, agree the ground rules (confidential, neutral, the owner listens to the results) and build the shop profile.
- System switched on
- Create the shop from a template, connect LINE OA
- The clinic gets
- Shared goals agreed
Weeks 1–2
- The consultant does
- Move bookings from the notebook and chats into the system; 30-minute front-desk training.
- System switched on
- Booking and LINE reminders, baseline collection
- The clinic gets
- The front desk stops phoning people (quick win)
Weeks 2–4
- The consultant does
- Audit: survey, interviews, on-site observation, scored across 7 areas.
- System switched on
- Anonymous survey and problem reports
- The clinic gets
- The owner sees the real shop for the first time
Week 4
- The consultant does
- One-to-one results with the owner, choose 2–3 issues, then brief the team.
- System switched on
- Audit report
- The clinic gets
- The 90-day plan
Weeks 5–8
- The consultant does
- Write shift duties, checklists and manuals with the team; pick a neutral lead.
- System switched on
- Shifts, checklists, manuals, post-service follow-ups
- The clinic gets
- The owner stops phoning to check on the shop
Weeks 8–10
- The consultant does
- Guide the queue and commission conversation to agreement; try the rules in the simulator in front of the team.
- System switched on
- Queue, commissions, close of day
- The clinic gets
- The queue and money arguments stop
Weeks 10–12
- The consultant does
- Train the in-shop system owner, repeat the audit, compare before and after.
- System switched on
- Reports and KPIs, approvals through leads
- The clinic gets
- A shop that runs itself, with numbers to prove it
After 90 days
- The consultant does
- Monthly follow-up (if purchased)
- System switched on
- Monthly system plan continues
- The clinic gets
- The system stays in use
7 principles we use to bring a shop onto the system
- Start from what the shop already does; don't change tools and ways of working at the same time
- Win quickly within 14 days; the first thing must show results fast and everyone must like it
- Staff must benefit before the owner does
- Measure before changing; collect a baseline for the first two weeks
- Do money and queues later, and through conversation with the team
- One person in the shop owns the system
- Move decisions from the owner's head into rules
The quick win fits the shop, it is not always LINE reminders
A shop with no booking system starts with bookings and LINE reminders. A shop that already has reminders starts with shift duty cards, checklists and a close-of-day summary to the owner on LINE, or a "My earnings" page staff see daily, without any retyping.
The vacation test
Near the end of the plan the owner tries 3 days off. We measure the items that still needed the owner, plus bookings and revenue against before the break, then summarise what is still to fix. It is the test that the shop really runs itself.
Free 30-minute call
Talk to a consultant and tell us where you want your clinic to go
We reply within 1 business day. Or add us on LINE and chat now.