[{"data":1,"prerenderedAt":57},["ShallowReactive",2],{"team-en":3,"lead-industries-en":29},{"id":4,"extension":5,"members":6,"meta":7,"principles":8,"stem":27,"__hash__":28},"team_en\u002Fen\u002Fteam.yml","yml",[],{},[9,12,15,18,21,24],{"title":10,"body":11},"Start from what you already do","Move the appointment book into the system first. Don't change tools and ways of working at the same time.",{"title":13,"body":14},"Staff must benefit before the owner","Teams that don't trust each other resist a system that looks like an owner's spy tool, so we start with what helps the people on the floor.",{"title":16,"body":17},"Measure before changing","For the first two weeks we collect a baseline before changing anything. Otherwise results can't be proven.",{"title":19,"body":20},"Money and queues go through conversation","Commission and queue rules touch people's interests. The consultant guides the team until they accept, then puts it in the system, rather than announcing it.",{"title":22,"body":23},"Confidentiality and neutrality","In week 0 we agree with the owner that staff answers are confidential and the owner listens to the results.",{"title":25,"body":26},"Leave the clinic able to run on its own","We train an in-clinic system owner before we leave. The goal is that you don't depend on us.","en\u002Fteam","jEc8DJjuCRttpBc9UApIoGFCrXAbF1zM98KnU5E6cek",[30,40,49],{"slug":31,"title":32,"pains":33},"clinic","Aesthetic clinics and new clinics",[34,35,36,37,38,39],"Opening a new clinic and not sure what to prepare; paperwork and doctor rosters are hard to chase","Ads bring inquiries but sales don't close","On doctor days the queue isn't full and sales don't move","Customers book and don't show, leaving the doctor's slot empty","Customers are due for a repeat treatment and nobody follows up","Doctor and staff commissions are worked out by hand at month-end and argued over every time",{"slug":41,"title":42,"pains":43},"spa","Spas and massage shops",[44,45,46,47,48],"Fighting over the queue and regular customers","Tips and commissions aren't transparent","Therapists leave and take their customers","Customers book and don't show, leaving beds empty all afternoon","The owner can't take a day off without phoning the front desk",{"slug":50,"title":51,"pains":52},"salon","Hair-wash and head-spa shops",[53,54,55,56],"Queues clash when walk-ins and booked customers arrive together","Regulars are tied to one stylist, and when they leave the customers go","Commissions and tips are jotted in a notebook and never match","The owner has to decide everything, from leave to discounts",1791893739651]